PRIVACY NOTICE

Scope & Applicability

This privacy notice applies to all prospective, present and past FortuFusion Stakeholders, including but not limited to:

• Employees, affiliates, consultants, customers and contractors
• Visitors to our website (https://www.fortufusion.com)
• Third Party Service Providers / partners / operators / resellers (including persons involved in the course of service delivery)
• Any party who contracts with us or otherwise uses our products and/or services
• A client (natural or juristic entity) that enquires about or makes use of our products and services. A client includes but is not limited to guests, travel agents, corporates, event organizers, etc.

We may update this Privacy Notice from time to time and encourage you to review it online periodically.

Our Privacy Commitment

We are committed to protecting the privacy rights of our Stakeholders. This privacy notice describes our information handling and associated privacy practices, including:

Types of Personal Information Collected

We may collect the following categories of personal information:

• Contact details: Name, email address, telephone number, and work location.
• Identifying information: Title, name, surname, and identification numbers of any kind.
• Address information: Residential address, postal address, and business address.
• Reservation & Business details: Arrival/departure dates, Travel Agent information, Company details (Company Name, Address, VAT number).
• Historical data: Record of previous engagements, stays, revenue spent, and future booking details.
• Preferences & Security: Personal preferences, special requests, vehicle registration numbers, and security surveillance in public areas.
• Technical & Location data: Data generated as a result of using the FortuFusion website (www.fortufusion.com).
• Sensitive financial data: Credit card, bank account details, and proof of payments required for transaction processing.

Personal Information Handling Practices

We collect and use personal information for the following specific purposes:

Unless required or permitted by law, we shall not use or disclose personal information or sensitive personal information for a new purpose that has not been identified and consented to by you.

Third Parties & Cross Border Transfer

We may make use of third-party services (such as Regulators, selected service providers, auditors, and authorized agents) to support service delivery. We disclose information only when necessary to conduct business, when required by law, to prevent illegal activity, or with explicit consent.

As a global enterprise operating across South Africa, the DRC, and international corridors, processing may include cross-border transmission of data. In all instances, we endeavour to safeguard personal data according to this Privacy Statement.

Security & Stakeholder Rights

We implement reasonable technical and organizational controls to protect data security and confidentiality. Authorized personnel access data strictly in the course of work.

Under applicable legislation (including PAIA in South Africa), you have the right to request access to, correction of, or deletion/restriction of your personal data held by us. You can submit requests directly to info@fortufusion.com or complete the PAIA Request Form (Form C).